About Crossmint

In the 2000s, the world came online. Now, it’s coming onchain—and we’re making it happen, faster.

Crossmint is a one-stop-shop developer platform for companies building onchain. We completely remove the complexity of building and using blockchain applications. Our platform provides all of the infrastructure companies need to build apps that scale to millions, without needing to orchestrate multiple vendors. It lets them create experiences that mirror the traditional web with familiar features like FaceID and email sign-ups, while eliminating gas fees and other friction points.

Our suite includes wallets, payments, onboarding, on/off ramps, tokenization, AI agent infrastructure, and other essential onchain building blocks, across 40+ blockchains.

We’re building a world where companies can get their entire blockchain backend, through a few lines of code, to build the next generation of the internet. Join us!

Who are we looking for?

We are looking for folks with extreme ownership, competence and integrity. Our team includes math olympiad winners, Guinness world record holders, athletes, music composers, empaths, and degens. Diverse applicants are encouraged to apply.

Location

United States (US)

Type of employment

Full-time

Seniority

Senior (4–7 years)

Responsibilities

As a Senior Technical Account Manager, you will be the bridge between Crossmint and its clients as they build cutting edge web3 applications Your responsibilities will include:

• Create deep relationships with our largest enterprise customers, understanding their vision and tying that back into ways we can support them
• Deliver exceptional technical support, acting as the frontline for client queries and issues with our products
• Problem solve with creativity and expertise to accelerate client’s time to launch a quality end to end experience with Crossmint’s tools
• Translate technical implementation to real business outcomes in tandem with our customers, highlighting unique customer value delivered by building with Crossmint
• Cultivate a deep understanding of blockchain and cryptocurrency to offer insightful support and guidance to our users
• Liaise with our engineering team, providing valuable customer feedback to enhance our product offerings
• Adapt to a fast-paced work environment, displaying readiness to tackle new challenges and support initiatives
• Automation and scaling via tools like zapier, scripting or GPTs
• Proactively manage customer health to optimize operations and drive revenue growth.

About You

To thrive in this role, you should possess the following qualifications:

• 4+ years experience as a Technical Account Manager, Account Manager, or Solutions Engineer
• Passion for web3 and desire to help build blockchain applications
• Understanding of how APIs work and the ability to explain API concepts to Crossmint’s enterprise customers, who may have varying levels of technical sophistication
• Strong technical troubleshooting skills and experience interfacing with technical teams
• Significant experience with client relationship management
• Customer oriented
• Data driven and analytical
• Technical background preferred
• Excellent written and verbal communication skills

Bonus points

We highly value candidates with the following experiences:

• Solid understanding and hands on experience in solidity ( have deployed your own smart contracts), in particular ERC721 and ERC1155 implementations
• Proficient on Typescript or Python
• Proficiency in tools such as Postman and substantial practical experience and expertise in REST API development.
• Proficient understanding of cryptocurrencies, blockchain technology, smart contracts, and NFTs
• NFT user (or creator) with a history of making or purchasing NFTs before, showcasing a genuine interest in the NFT space and the importance of secure wallet solutions.
• Comfortable using Artificial Intelligence (AI) and process automation tools like Zapier to enhance customer support operations

If you are passionate about our mission and possess the skills and experience outlined above, we invite you to join us in our mission at Crossmint.

Benefits

• Highly competitive location-based compensation.
• Stock options program.
• Unlimited, flexible PTO.
• Flexible work schedule.
• Company laptop and allowance for any necessary home equipment.
• Daily stipend for commuting to the office.
• Company-paid trips for annual off-sites and onsites.
• Health, dental, vision, life, short term disability (STD) and long term disability (LTD) insurances.
• 401(k) Plan.

Our Principles

• Results and delivery: Ship high quality work fast.
• Build for the long term: Build scalable, secure, and reliable solutions. Use AI.
• Extreme Ownership: Be an effective Direct Responsible Individual (DRI). Be proactive.
• Be a team player: Be an effective and kind colleague providing credible challenge. Be present and reliable.

Talent research indicates that women are often less inclined than men to apply for a role unless they have experience in 100% of the listed skills. However, this list is only a guide. We welcome your application even if you feel you meet around 75% of the requirements. At Crossmint, we believe skills can be learned, and diversity makes us stronger.

We work to foster a respectful environment where each person can be their authentic self, free from harassment, racism, and any form of discrimination. We proudly uphold our commitment to diversity and inclusion as an equal opportunity employer, and this policy applies to all employment practices within our organization.

Please note that Crossmint never conducts AI-based interviews, and all of our processes include an initial video call with a team member. Crossmint will not request your personal identification documents or any payment at any point during your interview process. Please stay vigilant about potential fraud. If you receive an email that claims to be from Crossmint but ends with any domain other than @crossmint.com, @crossmint.io or @paella.dev, it is not from us. We own these three domains listed before, and they are the only legitimate ones.

Please let our Talent Team know if you need any assistance completing any forms, or participating in the process.

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