About Crossmint

Crossmint is the leading enterprise-grade, all-in-one stablecoin infrastructure enabling fintechs and enterprises to integrate stablecoin rails and smart wallets with speed, compliance, and scale.

Trusted by more than 40,000 clients including global leaders such as MoneyGram, WireX, Toku, and more. Crossmint provides embedded smart wallets, on/offramps, cross-chain stablecoin orchestration, token checkout, and other blockchain primitives through simple, developer-friendly APIs, no blockchain engineers required. Backed by Ribbit Capital, Franklin Templeton, and other top investors.

The future of finance is crypto-native. Crossmint makes it easy to get there.

Location

Based in New York City or Miami (preferred), but open to remote applicants within the United States.

Type of Employment

Full-time.

About the Role

As a Senior Technical Account Manager at Crossmint, you will own the technical relationship with some of our most important enterprise and high-growth customers. You will sit at the intersection of product, engineering, and customer success, helping teams successfully design, launch, and scale production web3 applications.

You are not just support. You are a trusted technical partner and advisor.

Your responsibilities will include:

Own and grow relationships with key enterprise customers, deeply understanding their business goals and technical architecture.
Act as the primary technical point of contact for customers building with Crossmint’s APIs, wallets, payments, and infrastructure.
Help customers design, implement, and launch end to end solutions using Crossmint’s tools.
Translate technical implementations into measurable business outcomes and customer value.
Troubleshoot complex technical issues and coordinate with engineering to drive fast, high quality resolution.
Develop deep expertise across blockchain, stablecoins, wallets, tokenization, and agentic commerce flows.
Proactively manage customer health, identifying risks, expansion opportunities, and paths to long-term success.
Feed structured customer feedback back into product and engineering teams to influence roadmap decisions.
Improve scalability and leverage by automating workflows and processes using tools such as scripting, Zapier, and AI agents.
Operate comfortably in a fast-moving environment with evolving products and customer needs.

About You

To succeed in this role, you likely have:

5+ years of experience as a Technical Account Manager, Solutions Engineer, Sales Engineer, or similar customer-facing technical role.
Strong experience supporting or selling APIs and developer platforms.
Solid understanding of how modern web APIs work and the ability to explain technical concepts to audiences with varying levels of technical depth.
Hands-on technical troubleshooting experience and comfort working closely with engineering teams.
Experience managing long-term enterprise customer relationships.
Strong customer orientation with a bias toward outcomes and ownership.
Analytical mindset and comfort using data to assess customer health and success.
Excellent written and verbal communication skills.
Passion for web3, crypto, and programmable finance.

Strong Plus If You Have

Hands-on experience with smart contracts, including deploying contracts in Solidity.
Familiarity with ERC721 and ERC1155 standards.
Proficiency in Typescript or Python.
Experience using tools such as Postman and working extensively with REST APIs.
Strong understanding of wallets, signing flows, and onchain transaction lifecycles.
Prior experience working with NFTs, tokenized assets, or crypto payments.
Comfort using AI and automation tools to scale customer support and operations.

This list is a guide, not a checklist. If you meet many but not all of these criteria, we still encourage you to apply.

Why Join Crossmint?

You will work directly with companies pushing the frontier of fintech, crypto, and agent driven commerce. As a Senior Technical Account Manager, you will have real ownership over customer outcomes, deep exposure to cutting edge web3 systems, and a meaningful voice in shaping Crossmint’s product and customer strategy.

Compensation & Benefits

Highly competitive location-based compensation.
Stock options program.
Unlimited, flexible PTO.
Flexible work schedule.
Company laptop and allowance for any necessary home equipment.
Daily stipend for commuting to the office.
Company-paid trips for annual off-sites and onsites.
Health, dental, vision, life, short term disability (STD) and long term disability (LTD) insurances.
401(k) Plan.

Our Principles

Results and delivery: Ship high quality work fast.
Build for the long term: Build scalable, secure, and reliable solutions. Use AI.
Extreme Ownership: Be an effective Direct Responsible Individual (DRI). Be proactive.
Be a team player: Be an effective and kind colleague providing credible challenge. Be present and reliable.

Talent research indicates that women are often less inclined than men to apply for a role unless they have experience in 100% of the listed skills. However, this list is only a guide. We welcome your application even if you feel you meet around 75% of the requirements. At Crossmint, we believe skills can be learned, and diversity makes us stronger.

We work to foster a respectful environment where each person can be their authentic self, free from harassment, racism, and any form of discrimination. We proudly uphold our commitment to diversity and inclusion as an equal opportunity employer, and this policy applies to all employment practices within our organization.

Please note that Crossmint never conducts AI-based interviews, and all of our processes include an initial video call with a team member. Crossmint will not request your personal identification documents or any payment at any point during your interview process. Please stay vigilant about potential fraud. If you receive an email that claims to be from Crossmint but ends with any domain other than @crossmint.com, @crossmint.io or @paella.dev, it is not from us. We own these three domains listed before, and they are the only legitimate ones.

Please let our Talent Team know if you need any assistance completing any forms, or participating in the process.

Senior Technical Account Manager (US)